RETURNS & REFUNDS

If you are not 100% satisfied with you order, Centauras Products ltd will happily accept returns for either an exchange or full refund. Items purchased in a sale or at a discounted price can only be exchanged.

 

Items must be returned within 14 days of purchase

Items must have all components, labels and packaging intact

Items must be clean and free from any debris (Hair, grease, dirt etc)

Centauras Products ltd are not responsible for the cost of returns

Refunds will be processed within 28 days of receiving a return

Return costs are non-refundable and it is recommended that a tracked/signed service is used

 

RETURNING ORDERS

 

Please contact Centauras Products ltd via email (info@centauras.co.uk) so that a member of the team can double check that your item is eligible for refund or exchange. Please clearly state your order number in the subject of the email to ensure that the process is as smooth as possible. We will then send you a returns form to be filled out .  Use the address label provided on the returns form and attach to the front of your parcel.  Return your order to us via a tracked/signed service in a suitable form of packaging. Any returns that arrive damaged may not be accepted for a refund.

 

If Centauras Products ltd have not received your return within 14 days of purchase, no refund will be given. In is at the discretion of the brand whether a credit note is given. The first exchange item will be posted free of charge, but thereafter the purchaser is liable. If the exchange is returned for a refund the exchange shipping will be deducted. All refunds will be credited back to the payment method originally used, minus postage costs.